RETURN POLICY

I. For new customers, shipments with unpaid deposits will not be processed. There is no obligation to cancel a shipment with unpaid deposit. For existing clients are as in our service agreement. 

II. If a security deposit is paid and shipment canceled before cargo tendered to the shipment, the customer will be refunded, minus processing fee:

• $35 on LCL shipments; 
• $75 on FCL  shipments;
• $160 on Cars in containers, RO-RO and Break Bulk shipments.

III. After cargo is submitted to the shipment, but still at the origin and can be returned, then we will request the carrier to put the shipment on hold. The customer will be refunded after his/her written confirmation that goods are taken back. $75 processing fee plus any carriers charges accrued on this return (if any) are on account of the customer. 

IV. After a direct international ocean freight carrier had processed a shipment and the shipment cannot be returned to the shipper, i.e. cargo is on the way to the destination: consolidated in the container, entered in international ocean carrier's container yard or pier to be loaded aboard a vessel etc a refund cannot be provided.

V. ROLL OVER FEE: Missing scheduled cut off (latest delivery)/pickup day: If cargo has not delivered to a ship terminal on the intended delivery day as requested by customer at a time of booking, then we will roll the shipment over to the next available vessel without additional notice. Roll over fee may apply on each roll over:

• LCL shipments: $25 per roll over. Does not apply on the 1st roll over. Begins from the 2nd roll over. Attempt pickup fee (if pickup requested) may apply.
   
• FCL, Cars, RO-RO and Break Bulk roll over charges will be calculated on case by case scenario depending on carriers roll over charge and circumstances of particular shipment.

VI. CREDIT CARDS REFUNDS VIA PAYPAL AND GOOGLE CHECKOUT: All credit cards refunds are subject to 3.79% or $10 minimum, whichever is greater transaction fee on the refund amount.

VII. SMALLER REFUNDS UP TO $25: Our operational cost for refunds completion is $25. Then refunds toward small discrepancies in our invoices up to $25 may not be processed. If a customer insists on a smaller refund of $25 or less, then an inquiry must be emailed to us. Then we will consider the refund on case by case scenario.

VIII. NSF: Insufficient funds fee (returned/bounced check) is $50.00.

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